Frequently Asked Questions

You asked, and we answered.

Orders and Shipping

What is your shipping policy?

All orders will ship within 5 business days of your purchase. You will receive a tracking number once your order ships. Unfortunately, due to COVID-19 and delays within the postal system we cannot guarantee delivery dates and times.

What payment methods do you accept?

We accept all major dedit/credit cards, Apple Pay Facebook Pay, Google Pay, and Shop Pay.

Do you ship internationally?

We ship worldwide, except to Russia.

Return Policy

What's your return policy?

We do not offer returns (unless otherwise noted by law).

Can I make changes to or cancel my order?

Please email us at if you want to change or cancel your order. Please note this is situational and if the order has a tracking number then we cannot make changes to or cancel your order.

Do you do exchanges?

We do not offer exchanges.

My strand arrived damaged, what now?

If your strands arrive damaged please email us at

If the same strand is available we will replace it at no charge to you. If the same strand is not avaialble you can choose another strand of equal or lesser value than the original strand, or you'll be issued a BGW store credit for the value of your purchase.

Waistbead Questions

How do I tie my waistbeads?

Please take a look at our helpful video that will guide you in tying your strands.

Can anyone wear waistbeads?

Absolutely. While rooted in African tradition, anyone can be adorned with waistbeads as long as your intentions are pure.

How do I care for my waistbeads?

Treat with care, avoid excessive tugging/pulling. Dry throughly after bathing/showering.

To help preserve colors, limit exporsure to harsh products, and conditions.